top of page

This FAQ is intended for customers using the platform of 3D-Side ONLY

Haut de page
  • How do I acces t the platform?
    The platform is only accessible with these browser versions (and later) : Google Chrome 33 Edge 12 Firefox 29 Safari 7.1 Note that if you want to upload some images (https://3dside.3d-customize.com/upload), you can do it using Internet Explorer 11. However, this is the only task that you can perform using IE, the other functionalities are not available with this browser. If you are accessing the platform from a hospital, it is likely that a firewall is blocking the access. In that case please ask an IT administrator to allow the access to our platform.
  • How to validate my account
    After registering your account, you will receive an e-mail asking you to validate your e-mail address. When this is done, 3D-Side will allocate you the requested role and grant you access to the platform.
  • How do I (re)set my password
    Simply go on the login page (https://3dside.3d-customize.com/login) and enter your mail address in the field “Username”. Click on “Forgot your password”: a reset link will be sent to your e-mail address. Note that this link expires after 24 hours, if this delay expires you will have to make a new request.
  • How long does it take to receive the patient-specific guides?
    Four weeks is the usual lead time from images to surgery. However, for urgent cases such as chondrosarcoma (no neoadjuvant therapy), it may be reduced to two weeks provided that the interactions with the surgeon are fluent.
  • Is there a specific scan protocol for medical images?
    A minimal resolution is required for the CT-scan to ensure the quality of the 3D bone reconstruction. A standard CT-scan protocol willbe sent on request.
  • Do I have to validate the resection planning?
    Yes. After thorough image processing and collecting the surgical requirements (surgical approach, safe margins, clinical goals, …), 3D-Side will propose a draft planning. The surgeon will be able to review the proposal using the web based 3D viewer. The same process applies to the surgical guide. 3D-Side production is made in close collaboration with the surgeon. The surgeon keeps total control over every medical decisions.
  • What are the sterilization recommendations?
    We recommend the US standard sterilization protocol (steam sterilization cycle).
  • Does the guide need a larger surgical approach?
    No. 3D-Side resection guides are thin enough to ensure a minimal contact surface (not larger than a manual procedure) while being strong enough to support the blade.
  • What if the guide is not stable on the patient?
    It is not likely to happen considerate 3D-Side comprehensive or extensive experience for any location. We avoid cartilage and soft tissues areas or ligament insertions to prevent any soft tissue disruption. The guide footprint is thoroughly checked on the anatomical model before leaving our building. The model also gives useful information about bone exposure or soft tissue removal to ensure a perfect fit of the guide. As a result of our quality and control system, we have not experienced any unstable guide since we launched the resection guide.
  • How can I secure the guide on the patient?
    The guide can be temporarily fixed using Kirschner wires (2mm of diameter). The drilling depth is indicated on the guide with approximately 2 mm of accuracy.
  • Which type of saw blade should be used with the guides?
    You can use your usual saw blade or a chisel. Gigli saw is not compatible with the resection guides.
  • Is there any transfer of particles from the guide into the patient during the cuttings?
    3D-Side has performed all the required testing per FDA guidance and our results are in compliance with the number accepted by the norm.
  • How do I draw on the delineation tool (2D-link)?
    To have more details about the controls/shortcut of the 2D-link task, click on the keyboard icon in the top right corner. Here are some quick tips to start with : •Be sure the polygon mode is selected to be able to draw on the current slice •Left click with your mouse at the location where you want to place a new point for the current polygon •Continue until your polygon is closed •Press “Enter” on your keyboard to validate the current slice •Press “Escape” on your keyboard to erase the current slice •Use the wheel of your mouse to navigate through the slices and proceed with your drawing •Once you are satisfied with your drawing, do not forget to validate it by pressing the icon in the bottom left corner. After that, press on “I want to save the drawing” and finally on “Validate task”. Caution: if you do not click on “Validate task”, we will not see that you completed the drawing.
  • How to upload an MRI when a CT was already uploaded and vice-versa?
    When uploading an image set, you have the option to tick ‘Yes’ in the field ‘Are you sending additional images (patient already in the system)? *’. You should then enter the corresponding case number in the next field. You have received the case number once the case was created by 3D-Side after uploading the first images.
  • Do the patient-specific guides bear CE marking? Do they have 510(k) clearance?
    CE marking is not applicable for custom made devices. For more information, refer to MDR 2017/745 – CE marking of conformity. The patient-specific guides of 3D-Side is FDA’s 510(k) cleared.
  • I want to add images to an existing case. How do i do?
    Go on the upload page and in the field ”Are you sending additional images (patient already in the system)? *”, check yes. You can then enter the corresponding case number.
FAQ Surgeon
FAQ Engineer
  • How do I acces t the platform?
    The platform is only accessible with these browser versions (and later) : Google Chrome 33 Edge 12 Firefox 29 Safari 7.1 Note that if you want to upload some images (https://3dside.3d-customize.com/upload), you can do it using Internet Explorer 11. However, this is the only task that you can perform using IE, the other functionalities are not available with this browser. If you are accessing the platform from a hospital, it is likely that a firewall is blocking the access. In that case please ask an IT administrator to allow the access to our platform.
  • How to validate my account
    After registering your account, you will receive an e-mail asking you to validate your e-mail address. When this is done, 3D-Side will allocate you the requested role and grant you access to the platform.
  • How do I (re)set my password
    Simply go on the login page (https://3dside.3d-customize.com/login) and enter your mail address in the field “Username”. Click on “Forgot your password”: a reset link will be sent to your e-mail address. Note that this link expires after 24 hours, if this delay expires you will have to make a new request.
  • How long does it take to receive the patient-specific guides?
    Four weeks is the usual lead time from images to surgery. However, for urgent cases such as chondrosarcoma (no neoadjuvant therapy), it may be reduced to two weeks provided that the interactions with the surgeon are fluent.
  • Is there a specific scan protocol for medical images?
    A minimal resolution is required for the CT-scan to ensure the quality of the 3D bone reconstruction. A standard CT-scan protocol willbe sent on request.
  • Do I have to validate the resection planning?
    Yes. After thorough image processing and collecting the surgical requirements (surgical approach, safe margins, clinical goals, …), 3D-Side will propose a draft planning. The surgeon will be able to review the proposal using the web based 3D viewer. The same process applies to the surgical guide. 3D-Side production is made in close collaboration with the surgeon. The surgeon keeps total control over every medical decisions.
  • What are the sterilization recommendations?
    We recommend the US standard sterilization protocol (steam sterilization cycle).
  • Does the guide need a larger surgical approach?
    No. 3D-Side resection guides are thin enough to ensure a minimal contact surface (not larger than a manual procedure) while being strong enough to support the blade.
  • What if the guide is not stable on the patient?
    It is not likely to happen considerate 3D-Side comprehensive or extensive experience for any location. We avoid cartilage and soft tissues areas or ligament insertions to prevent any soft tissue disruption. The guide footprint is thoroughly checked on the anatomical model before leaving our building. The model also gives useful information about bone exposure or soft tissue removal to ensure a perfect fit of the guide. As a result of our quality and control system, we have not experienced any unstable guide since we launched the resection guide.
  • How can I secure the guide on the patient?
    The guide can be temporarily fixed using Kirschner wires (2mm of diameter). The drilling depth is indicated on the guide with approximately 2 mm of accuracy.
  • Which type of saw blade should be used with the guides?
    You can use your usual saw blade or a chisel. Gigli saw is not compatible with the resection guides.
  • Is there any transfer of particles from the guide into the patient during the cuttings?
    3D-Side has performed all the required testing per FDA guidance and our results are in compliance with the number accepted by the norm.
  • How do I draw on the delineation tool (2D-link)?
    To have more details about the controls/shortcut of the 2D-link task, click on the keyboard icon in the top right corner. Here are some quick tips to start with : •Be sure the polygon mode is selected to be able to draw on the current slice •Left click with your mouse at the location where you want to place a new point for the current polygon •Continue until your polygon is closed •Press “Enter” on your keyboard to validate the current slice •Press “Escape” on your keyboard to erase the current slice •Use the wheel of your mouse to navigate through the slices and proceed with your drawing •Once you are satisfied with your drawing, do not forget to validate it by pressing the icon in the bottom left corner. After that, press on “I want to save the drawing” and finally on “Validate task”. Caution: if you do not click on “Validate task”, we will not see that you completed the drawing.
  • How to upload an MRI when a CT was already uploaded and vice-versa?
    When uploading an image set, you have the option to tick ‘Yes’ in the field ‘Are you sending additional images (patient already in the system)? *’. You should then enter the corresponding case number in the next field. You have received the case number once the case was created by 3D-Side after uploading the first images.
  • Do the patient-specific guides bear CE marking? Do they have 510(k) clearance?
    CE marking is not applicable for custom made devices. For more information, refer to MDR 2017/745 – CE marking of conformity. The patient-specific guides of 3D-Side is FDA’s 510(k) cleared.
  • I want to add images to an existing case. How do i do?
    Go on the upload page and in the field ”Are you sending additional images (patient already in the system)? *”, check yes. You can then enter the corresponding case number.
  • How do I acces t the platform?
    The platform is only accessible with these browser versions (and later) : Google Chrome 33 Edge 12 Firefox 29 Safari 7.1 Note that if you want to upload some images (https://3dside.3d-customize.com/upload), you can do it using Internet Explorer 11. However, this is the only task that you can perform using IE, the other functionalities are not available with this browser. If you are accessing the platform from a hospital, it is likely that a firewall is blocking the access. In that case please ask an IT administrator to allow the access to our platform.
  • How to validate my account
    After registering your account, you will receive an e-mail asking you to validate your e-mail address. When this is done, 3D-Side will allocate you the requested role and grant you access to the platform.
  • How do I (re)set my password
    Simply go on the login page (https://3dside.3d-customize.com/login) and enter your mail address in the field “Username”. Click on “Forgot your password”: a reset link will be sent to your e-mail address. Note that this link expires after 24 hours, if this delay expires you will have to make a new request.
  • How long does it take to receive the patient-specific guides?
    Four weeks is the usual lead time from images to surgery. However, for urgent cases such as chondrosarcoma (no neoadjuvant therapy), it may be reduced to two weeks provided that the interactions with the surgeon are fluent.
  • Is there a specific scan protocol for medical images?
    A minimal resolution is required for the CT-scan to ensure the quality of the 3D bone reconstruction. A standard CT-scan protocol willbe sent on request.
  • Do I have to validate the resection planning?
    Yes. After thorough image processing and collecting the surgical requirements (surgical approach, safe margins, clinical goals, …), 3D-Side will propose a draft planning. The surgeon will be able to review the proposal using the web based 3D viewer. The same process applies to the surgical guide. 3D-Side production is made in close collaboration with the surgeon. The surgeon keeps total control over every medical decisions.
  • What are the sterilization recommendations?
    We recommend the US standard sterilization protocol (steam sterilization cycle).
  • Does the guide need a larger surgical approach?
    No. 3D-Side resection guides are thin enough to ensure a minimal contact surface (not larger than a manual procedure) while being strong enough to support the blade.
  • What if the guide is not stable on the patient?
    It is not likely to happen considerate 3D-Side comprehensive or extensive experience for any location. We avoid cartilage and soft tissues areas or ligament insertions to prevent any soft tissue disruption. The guide footprint is thoroughly checked on the anatomical model before leaving our building. The model also gives useful information about bone exposure or soft tissue removal to ensure a perfect fit of the guide. As a result of our quality and control system, we have not experienced any unstable guide since we launched the resection guide.
  • How can I secure the guide on the patient?
    The guide can be temporarily fixed using Kirschner wires (2mm of diameter). The drilling depth is indicated on the guide with approximately 2 mm of accuracy.
  • Which type of saw blade should be used with the guides?
    You can use your usual saw blade or a chisel. Gigli saw is not compatible with the resection guides.
  • Is there any transfer of particles from the guide into the patient during the cuttings?
    3D-Side has performed all the required testing per FDA guidance and our results are in compliance with the number accepted by the norm.
  • How do I draw on the delineation tool (2D-link)?
    To have more details about the controls/shortcut of the 2D-link task, click on the keyboard icon in the top right corner. Here are some quick tips to start with : •Be sure the polygon mode is selected to be able to draw on the current slice •Left click with your mouse at the location where you want to place a new point for the current polygon •Continue until your polygon is closed •Press “Enter” on your keyboard to validate the current slice •Press “Escape” on your keyboard to erase the current slice •Use the wheel of your mouse to navigate through the slices and proceed with your drawing •Once you are satisfied with your drawing, do not forget to validate it by pressing the icon in the bottom left corner. After that, press on “I want to save the drawing” and finally on “Validate task”. Caution: if you do not click on “Validate task”, we will not see that you completed the drawing.
  • How to upload an MRI when a CT was already uploaded and vice-versa?
    When uploading an image set, you have the option to tick ‘Yes’ in the field ‘Are you sending additional images (patient already in the system)? *’. You should then enter the corresponding case number in the next field. You have received the case number once the case was created by 3D-Side after uploading the first images.
  • Do the patient-specific guides bear CE marking? Do they have 510(k) clearance?
    CE marking is not applicable for custom made devices. For more information, refer to MDR 2017/745 – CE marking of conformity. The patient-specific guides of 3D-Side is FDA’s 510(k) cleared.
  • I want to add images to an existing case. How do i do?
    Go on the upload page and in the field ”Are you sending additional images (patient already in the system)? *”, check yes. You can then enter the corresponding case number.
FAQ Distibutor
bottom of page